This draft explains how shipping information and delivery issues should be handled. Restora's destinations, rates and fulfilment schedule have not been provided. No shipping time or delivery guarantee is offered by this draft.
Preview checkout settings — not a live shipping offer
The current test checkout accepts a United States address and uses a reference shipping rate of USD 4.95, or zero shipping at a merchandise subtotal of USD 80 before promotions. No goods are dispatched and no delivery schedule is promised in test mode. These settings must be confirmed or replaced by the merchant before live orders are accepted.
Where orders can be delivered
Required before launch: publish the countries and regions served, any postcode or address restrictions, dispatch locations and delivery methods. The checkout must accept only supported destinations. This draft does not imply worldwide shipping or availability in any particular market.
Shipping costs, taxes and duties
Shipping charges and the total payable must be visible before you confirm an order. Any delivery-related taxes, customs duties or import fees must be explained clearly, including who is responsible for them and whether they are collected at checkout.
Required before launch: configure rates by destination and method, any verified free-shipping threshold and the actual import arrangements. No free-shipping offer or customer-paid import arrangement is assumed.
Processing and delivery estimates
Order processing is the time needed to prepare goods for dispatch. Transit time is the time spent with the delivery service after dispatch. The published checkout information must make that distinction clear and state any relevant business-day definition, cut-off times, pre-order conditions or restrictions.
Required before launch: publish realistic processing and delivery estimates supported by fulfilment arrangements, and identify any service that genuinely provides a delivery commitment. Estimates must not be used to avoid statutory deadlines or agreed delivery obligations.
Dispatch updates and address changes
Required before launch: explain how order and dispatch updates are sent, whether tracking is available and how an address correction can be requested. Do not assume every delivery service offers tracking.
Check your delivery details carefully before confirming an order. If you notice a mistake, use the verified support route once available. A requested address change may not be possible after dispatch; the seller must explain available options rather than promise an unverified correction.
Delays and orders that cannot be supplied
If the seller cannot meet the stated dispatch or delivery commitment, the customer must receive the information and choices required by applicable law. Where required, this includes a revised estimate, an opportunity to agree to a delay or cancel, and a prompt refund for goods that will not be supplied.
Required before launch: implement delay notices, any necessary affirmative consent and cancellation/refund procedures for each sales market. Carrier disruption or other events outside the seller's control do not automatically remove the seller's obligations.
Missing, damaged or incorrect deliveries
If an order has not arrived as expected, or arrives damaged or incomplete, check any available tracking and refer to the Contact page for guidance. Keep the order reference and any useful photos of the item or packaging for a verified support channel; do not publish personal delivery details publicly.
The seller must investigate with the fulfilment or delivery partner and offer the remedy required by applicable law. Asking for prompt notice or photographs must not create an undisclosed deadline or remove statutory rights. This draft does not transfer delivery risk to the customer merely because goods have been handed to a carrier.
Required before launch: publish the working issue-reporting route and procedures for lost parcels, damage, incorrect goods, failed delivery and any potential redelivery charge.